PATIENT TERMS & CONDITIONS
1. About these Terms & Conditions
These Terms & Conditions apply to all appointments, consultations, assessments, treatments and services provided by Health Recovery Clinic and its practitioners.
By booking an appointment with us, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.
Health Recovery Clinic provides complementary, physical, nutritional and psychological therapies. Treatment is tailored to the individual and the practitioner will discuss the proposed treatment with you before treatment begins.
Our practitioners work within the scope of their professional training, qualifications, insurance and relevant professional or regulatory requirements.
2. Our services
Health Recovery Clinic offers a range of specialist therapies and services, including:
- Perrin Technique
- Physiotherapy
- Bioresonance Therapy
- Traditional Chinese Medicine (TCM) Acupuncture
- Auricular/Ear Acupuncture
- Cupping
- Advanced Craniosacral Therapy
- Craniosacral Therapy
- Nutritional Therapy
- Functional Medicine/Nutritional Assessment
- Integrative Counselling
- Emotional and Psychological Support
- Vitamin injections
- Lymphatic drainage
- Massage and soft-tissue techniques
- Musculoskeletal treatment and rehabilitation
- Exercise and lifestyle advice
- Other techniques that fall within an individual practitioner’s professional scope.
The particular treatment recommended will depend upon your individual circumstances, medical history, symptoms, goals and the professional assessment undertaken by your practitioner.
Not every treatment is suitable for every person. Your practitioner may recommend that a treatment is modified, postponed, discontinued or that you seek advice from another healthcare professional.
3. Your medical history and responsibility to provide information
For your safety, you must provide your practitioner with accurate and complete information about your health. This includes, where relevant, existing medical conditions, symptoms, medication, supplements, allergies and sensitivities, previous surgery or significant injuries, pregnancy or possible pregnancy, relevant mental health history, investigations or medical treatment.
You must tell your practitioner if anything changes which may affect your treatment. Failure to provide relevant information may affect the safety or suitability of treatment.
Where necessary, we may ask you to obtain consent or advice from your GP, consultant or another healthcare professional before treatment can proceed.
4. Medical diagnosis and treatment
Health Recovery Clinic is not a replacement for your GP, consultant or emergency medical services. Unless specifically stated otherwise, our treatments should not be considered a substitute for conventional medical diagnosis or treatment.
You should continue to attend your GP, consultant or other healthcare professional as appropriate and continue prescribed medication unless advised otherwise by the professional who prescribed it.
If your practitioner believes that your symptoms require medical investigation, urgent medical attention or treatment outside their scope of practice, they may recommend that you contact an appropriate healthcare professional.
5. Treatment outcomes
We aim to provide high-quality, individualised treatment and to support you in improving your health and wellbeing. However, no particular outcome or improvement can be guaranteed. Every person responds differently to treatment, particularly where complex or chronic health conditions are involved. Your practitioner will discuss realistic expectations and treatment options with you and will review your progress as appropriate.
6. Perrin Technique
The Perrin Technique is a specialist approach used at Health Recovery Clinic, particularly with people experiencing ME/CFS, post-viral fatigue and related conditions. Treatment is individualised and may include physical assessment, lymphatic techniques, craniosacral techniques and other approaches within the practitioner’s scope of practice. Treatment may be modified or stopped if your practitioner considers this appropriate.
7. Bioresonance Therapy
Bioresonance sessions are provided as a complementary therapy. Information obtained during a bioresonance session should not be interpreted as a substitute for medical diagnosis, laboratory testing or investigation by a suitably qualified medical professional. Where a finding or concern requires medical investigation, we may recommend that you discuss this with your GP or another appropriate healthcare professional. You should not stop prescribed medication or medical treatment based solely on information obtained during a bioresonance session.
8. Nutritional Therapy and Functional Medicine
Nutritional and functional medicine consultations may involve discussion of diet, lifestyle, nutritional status, supplements and investigations. Any nutritional or supplement recommendations are individualised and should be considered alongside your existing medical care. You must tell your practitioner about all medication and supplements you are taking. Where appropriate, we may recommend consultation with your GP, pharmacist, consultant or another healthcare professional before starting a supplement or changing your diet or medication.
9. Vitamin injections
Vitamin injections are subject to an appropriate assessment and suitability screening. Your practitioner will discuss the proposed injection with you and obtain appropriate consent before treatment. You must inform your practitioner of allergies, previous reactions to injections, relevant medical conditions, pregnancy or possible pregnancy, medication and relevant blood-test results. We reserve the right not to provide an injection where the practitioner considers it clinically inappropriate or unsafe to do so.
10. Acupuncture and physical treatments
Acupuncture, cupping, massage, physiotherapy, craniosacral therapy and other physical treatments may carry risks including temporary soreness, bruising, discomfort, fatigue or other treatment-related reactions. Your practitioner will explain relevant risks and benefits and answer any questions you may have before treatment. You are entitled to withdraw your consent at any time.
11. Psychological therapies and counselling
Where you receive counselling or psychological support, your practitioner will discuss the nature and boundaries of the therapeutic relationship with you. Confidentiality will be maintained subject to normal professional and legal exceptions, including serious concerns regarding your safety or the safety of another person, safeguarding concerns, or where disclosure is required by law.
12. Consent
Your consent is required before treatment is provided. Your practitioner will explain the proposed treatment sufficiently for you to make an informed decision. You may ask questions, request further information, decline treatment, withdraw consent at any time, or request that treatment stops.
13. Appointments
Appointments are provided at the date and time agreed with you. Please arrive on time. If you arrive late, your appointment may need to finish at the originally scheduled time so that the practitioner can maintain appointments with other patients.
14. Cancellation and rearrangement
We understand that people living with chronic illness and fluctuating conditions may sometimes need to change an appointment at short notice. We ask that you provide at least 48 hours’ notice if you need to cancel or rearrange an appointment.
More than 48 hours’ notice — no charge.
Less than 48 hours’ notice — up to 50% of the appointment fee.
Failure to attend without notice — up to 100% of the appointment fee.
We will consider exceptional circumstances, including sudden deterioration in health, on an individual basis.
Cancellation charges will be applied fairly and in accordance with applicable consumer law.
15. If we need to cancel your appointment
Occasionally, we may need to cancel or rearrange an appointment because of practitioner illness, unforeseen circumstances, equipment problems or other circumstances outside our reasonable control. Where this happens, we will contact you as soon as reasonably possible and offer an alternative appointment where practicable. If we cannot provide the appointment and you have already paid for it, we will refund the relevant amount.
16. Payment
Payment is due at the time of treatment unless an alternative arrangement has been agreed in advance. We accept the payment methods advertised by the clinic. Prices are displayed by the clinic and may be subject to change. Where a price has been agreed at the time of booking, we will not retrospectively increase that price for that appointment.
17. Treatment packages
Where you purchase a package of treatments, the package is intended for use by the named patient and is not normally transferable. Package treatments should be used within the period specified when the package is purchased. If you are unable to complete a package because of medical circumstances, please speak to your practitioner so that the situation can be considered individually.
18. Confidentiality and your information
We take the privacy and confidentiality of our patients seriously. Your personal and health information will be handled in accordance with our Privacy Policy and applicable UK data-protection legislation. Information may be shared with other members of the Health Recovery Clinic team where this is necessary for your care and appropriate. Information may also be disclosed where required by law or where there is a legitimate safeguarding or serious safety concern.
19. Communication between appointments
Where appropriate, practitioners may communicate with you by telephone, email or other agreed communication methods. Communication outside scheduled appointments should not be considered a substitute for an appointment. Practitioners cannot provide an emergency service through email, text message or social media.
20. Safeguarding
Health Recovery Clinic takes safeguarding seriously. If a practitioner becomes concerned about the safety or welfare of a child, vulnerable adult, patient or another person, they may need to share relevant information with an appropriate professional or organisation. We will aim to discuss this with you where it is safe and appropriate to do so.
21. Children and young people
Where treatment is provided to a person under 18, appropriate consent and safeguarding procedures will apply. A parent, guardian or other person with appropriate parental responsibility may be required to provide consent. The practitioner will determine whether a particular treatment is appropriate for the individual’s age and circumstances.
22. Professional standards
Health Recovery Clinic works with practitioners from different professional backgrounds. Practitioners are responsible for working within the scope of their own qualifications, professional standards, insurance and regulatory requirements.
23. Complaints
We want every patient to feel listened to, respected and properly supported. If you are unhappy with any aspect of your experience, please contact the clinic as soon as possible so that we can try to resolve the matter. Complaints can be made verbally or in writing. We will acknowledge your complaint, investigate it appropriately and provide a response within a reasonable timeframe.
24. Respectful behaviour
We are committed to providing a safe and respectful environment for patients and practitioners. We will not tolerate abusive, threatening, discriminatory or aggressive behaviour towards staff, practitioners or other patients. Where behaviour presents a safety concern, we reserve the right to end an appointment or decline future treatment.
25. Personal belongings
Patients remain responsible for their own belongings while attending the clinic. Health Recovery Clinic cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence.
26. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited. We will provide our services with reasonable care and skill. We cannot accept responsibility for outcomes that are outside our reasonable control or for consequences arising from information that has not been disclosed to us.
Nothing in these Terms & Conditions affects your statutory rights.
27. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our services, professional requirements or applicable legislation. The version applicable to your appointment will normally be the version in force at the time of booking, unless we are required to make a change by law or regulation.
28. Governing law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.
29. Online and telephone bookings
Where a consumer enters into a contract with the clinic at a distance, statutory consumer cancellation rights may apply. Where applicable, we will provide the information required by law about cancellation rights. If a patient asks for a service to begin during an applicable cancellation period, appropriate consent and information will be obtained before the service begins.