Privacy Policy
Health Recovery Clinic
8 Marsden Street
Westhoughton
Bolton
BL5 3AQ
Telephone: 01942 790 059
Email: hello@healthrecoveryclinic.co.uk
Our website address is: https://www.healthrecoveryclinic.co.uk.
ICO Registration Number: ZC256625
Last updated: September 2026
Who we are
Health Recovery Clinic is a healthcare and wellbeing clinic based in Westhoughton, Bolton.
We provide a range of treatments and wellbeing services, including physiotherapy, the Perrin Technique, acupuncture, bioresonance, craniosacral therapy, counselling and psychological support, nutritional and functional medicine, massage, lymphatic drainage, rehabilitation and lifestyle advice.
We take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it safe and what rights you have over your information.
The person responsible for privacy matters at Health Recovery Clinic is Gail Sumner.
If you have any questions about how we use your information, please contact us using the details above.
What information we collect
Depending on how you use our services, we may collect the following information:
Contact information
This may include:
- Your name
- Address
- Telephone number
- Email address
- Emergency contact details where appropriate
Health and treatment information
If you become a patient, we may collect information about:
- Your current and previous health
- Symptoms and medical history
- Previous diagnoses and treatment
- Medication and supplements
- Allergies and sensitivities
- Information provided by your GP, consultant or other healthcare professionals
- Treatment and appointment records
- Progress and outcomes
- Information relevant to your individual treatment or wellbeing
Health information is classed as special category personal data under UK data protection law and is treated with additional care.
Appointment and booking information
We may collect information about:
- Appointments you have booked
- Appointment history
- Cancellations and missed appointments
- Treatment preferences
- Information provided through our online booking forms
We use Cliniko to help manage appointments and patient records and Forminator for certain online forms.
Payment information
Where you make a payment for our services, we may process information necessary to record and administer the payment.
We do not need to store your full card details ourselves where payment is processed securely by an external payment provider.
Communications
We may keep records of communications with you by:
- Telephone
- Social media
- Online forms
This may include messages relating to appointments, treatment, enquiries or your care.
Website information
When you use our website, we may collect technical information such as your IP address, browser type and information about how you use our website.
We use CookieYes to help manage cookies and cookie consent on our website.
Where your information comes from
Most of the information we hold is provided directly by you.
We may also receive relevant information from:
- Your GP
- Consultants
- Other healthcare professionals
- Other practitioners involved in your care
- People you have authorised us to communicate with
We only seek information from other sources where it is relevant and appropriate.
Why we use your information
We use your information to:
- Provide safe and appropriate treatment
- Understand your health and individual needs
- Assess and monitor your progress
- Arrange and manage appointments
- Communicate with you about your appointments and treatment
- Maintain accurate patient records
- Process payments
- Respond to enquiries
- Provide information you have requested
- Manage and improve our services
- Meet our legal and professional obligations
- Protect the safety and wellbeing of patients and others
We will only use your information where we have a lawful basis to do so under UK data protection law.
Health information
Because Health Recovery Clinic provides healthcare and wellbeing services, we may need to collect and use information about your health.
We only collect information that is relevant to your care and use it for appropriate healthcare, treatment, administration and related purposes.
We understand that health information is particularly private and we take steps to keep it confidential and secure.
Who we may share your information with
We will not sell your personal information.
Your information may sometimes need to be shared where this is necessary and lawful.
This may include sharing relevant information with:
- Other practitioners involved in your care at Health Recovery Clinic
- Your GP, consultant or other healthcare professional
- Professional or regulatory bodies where required
- Our IT, booking, payment and administrative service providers
- Government bodies or authorities where we are legally required to do so
- Emergency services where necessary to protect someone’s safety
We only share information that is relevant and necessary for the particular purpose.
Where external companies process information on our behalf, we expect them to keep that information secure and only use it for the purposes we have agreed.
Confidentiality
We understand the importance of keeping your treatment and health information confidential.
Information about your treatment will normally only be shared with other people with your consent or where there is an appropriate legal basis for doing so.
There are some circumstances where information may need to be disclosed without your consent. This could include situations involving serious and immediate risks to someone’s safety, safeguarding concerns, legal requirements or other circumstances where disclosure is permitted or required by law.
Practitioners working at the clinic
Health Recovery Clinic works with a number of practitioners who provide different services.
Where a practitioner is responsible for maintaining their own patient records and acts as a separate data controller, they may have their own privacy arrangements and privacy policy.
Where Health Recovery Clinic is responsible for the records and processing of your information, this Privacy Policy applies.
If you are unsure who is responsible for your records, please ask us and we will clarify this for you.
How we keep your information safe
We take reasonable and appropriate steps to protect your personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
Access to patient information is limited to people who need it for legitimate healthcare, administrative or legal purposes.
We also use appropriate security measures with the systems and services used to manage appointments, records, forms and communications.
How long we keep your information
We keep personal and health information only for as long as it is reasonably necessary for the purposes for which it was collected, including meeting legal, professional, insurance and accounting requirements.
Healthcare records may need to be retained for a number of years after treatment has ended.
When information is no longer required, we will securely delete it or dispose of it appropriately.
Your rights
Under UK data protection law, you have a number of rights in relation to your personal information.
Depending on the circumstances, these include the right to:
- Ask what personal information we hold about you
- Request a copy of your information
- Ask us to correct inaccurate or incomplete information
- Ask us to restrict how we use your information in certain circumstances
- Object to certain types of processing
- Ask for information to be deleted where there is no legal reason for us to continue keeping it
- Withdraw consent where we are relying on consent to process your information
Some of these rights are subject to legal exceptions. For example, we may need to retain certain healthcare records even if you ask us to delete them.
If you would like to exercise one of your rights, please contact Gail Sumner at Health Recovery Clinic using the contact details at the top of this policy.
We may need to confirm your identity before providing information or making changes to your records.
Marketing
We may occasionally contact you about Health Recovery Clinic services, news or information where we are legally permitted to do so.
You can ask us to stop sending marketing communications at any time.
If we send newsletters, people will opt in and can unsubscribe at any time.
We will not sell or rent your personal information to marketing companies.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, while others may help us understand how the website is being used or manage your preferences.
We use CookieYes to help manage cookie consent.
You can control or restrict cookies through your browser settings and, where applicable, through our website’s cookie settings.
Third-party websites
Our website or social media pages may contain links to other websites.
If you follow a link to another website, that website will have its own privacy policy and terms.
We are not responsible for the privacy practices of websites that we do not operate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will always be made available on our website.
Complaints
If you have any concerns about the way Health Recovery Clinic has handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.
The ICO can be contacted through its website or by telephone.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
Contact us
If you have any questions about this Privacy Policy, your personal information or how we use your data, please contact:
Gail Sumner
Health Recovery Clinic
8 Marsden Street
Westhoughton
Bolton
BL5 3AQ
Telephone: 01942 790 059
Email: hello@healthrecoveryclinic.co.uk
We will be happy to explain how your information is used and answer any questions you may have.